Privacy Policy

1. Who we are

Robert Legal Services Ltd ("we", "us", "our") is a company registered in England and Wales. Our registered office is Unit 8, Hale Business Centre, 5 Constable Crescent, London N15 4QZ, United Kingdom. For the purposes of UK data protection law, we are the data controller of the personal data we process about you.

You can contact us about this policy or any data protection matter at info@robertlegal.co.uk or +44 7756 359341.

2. The personal data we collect

We may collect and process the following categories of personal data:

• Identity and contact details: name, date of birth, address, email, telephone number.
• Matter information you provide: details of your enquiry, correspondence and notes from consultations.
• Documents you upload or send to us by email, WhatsApp or in person (which may include identification, immigration, housing, financial or other documents).
• Payment information: limited transaction data processed securely by Stripe; we do not store full card details on our servers.
• Technical data: IP address, device, browser type, pages visited and basic analytics about how you use the website.
• Where relevant and only with your consent or where required by law, special category data (for example health, immigration status or biometric data) needed to assist with your matter.

3. How we use your data and our lawful basis

• To respond to enquiries and provide our services — performance of a contract or steps requested before entering into one.
• To process bookings and payments — performance of a contract.
• To comply with legal, regulatory and accounting obligations — legal obligation.
• To improve our website and services and prevent fraud — our legitimate interests.
• To send service updates or, where you have opted in, marketing communications — consent (which you can withdraw at any time).
• To process special category data where strictly necessary — your explicit consent or another lawful basis under Article 9 UK GDPR.

4. Who we share your data with

We do not sell your personal data. We share it only where necessary with: authorised solicitors, barristers or other regulated advisers we refer you to (with your knowledge); Stripe Payments Europe Ltd for secure payment processing; trusted IT, hosting, email and analytics providers acting as our processors; and public authorities, regulators or courts where we are required to do so by law.

5. International transfers

Where personal data is transferred outside the UK (for example by our hosting or payment providers), we rely on adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses.

6. How long we keep your data

We keep client files and related correspondence for as long as necessary to provide our services and to comply with legal, tax and accounting obligations — generally up to six years after the end of our engagement, and longer where required by law. Enquiry data from people who do not become clients is normally deleted within 24 months.

7. Security

We use appropriate technical and organisational measures to protect your data, including access controls, encrypted connections (HTTPS/TLS) and secure storage. No system can be guaranteed 100% secure; please do not send highly sensitive information through unsecured channels without speaking to us first.

8. Your rights

Under UK GDPR you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to erase your data where there is no good reason for us to continue processing it;
• restrict or object to our processing in certain circumstances;
• request a copy of your data in a portable format;
• withdraw consent at any time where we rely on consent;
• complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data properly.

To exercise any of these rights, contact us at info@robertlegal.co.uk.

9. Cookies

Our website uses a small number of essential cookies to operate properly and may use analytics cookies to help us understand how visitors use the site. Where required, we will ask for your consent before setting non-essential cookies. You can control cookies through your browser settings.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown above.